In what way is National PC unique compared to others in Townsville and the Burdekin Region?

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Our Next-Gen Managed Services take a cyber-centric approach, empowering businesses in North Queensland to thrive and succeed in today’s multifaceted digital landscape. Though this may seem like mere marketing rhetoric, we at National PC are genuinely dedicated to enhancing and providing world-class services and innovative solutions.

Ten years ago, our Founder and Managing Director, Leigh Kefford, envisioned transforming National PC into a Managed Services Provider (MSP), a revolutionary step away from the traditional reactive approach that had dominated the industry for over two decades.

The conventional reactive model has you call for help only when things go wrong. A technician arrives, fixes the issue, and then sends you a bill. This process is flawed at its core, as it aligns the provider’s profit with things breaking down, leading to a misalignment between provider and client goals.

Contrastingly, our MSP model is proactive, employing specialised software and tools to monitor networks and devices continuously. By preventing issues or minimising downtime, we aim to create a partnership that aligns with our client’s needs and truly benefits everyone involved.

Leigh’s commitment to innovation didn’t stop there. He spent years researching and trialling various tools, security hardware, and software, creating what’s now known as a security stack. This integrated toolkit is designed to thwart cybersecurity risks. Seven years ago, Leigh unveiled National PC’s Cyber Shield Fortify & Protect, a service that introduced government-level security standards and world-class software to North Queensland and the surrounding region for the first time.

Cybersecurity remains our priority, but Managed Services at National PC encompass much more:

  • Support Services: Our technical consultants in Townsville and Burdekin specialise in both reactive and proactive support, reducing downtime and enhancing productivity.
  • Centralised Services: We unify essential IT services like patch management, monitoring, backups, cybersecurity, training, and documentation to foster growth and streamline operations.
  • Professional Services: Our experts assist with technological transitions, such as network installations, PC setups, and office integrations, all tailored to your specific needs.
  • Technology Alignment: We focus on synergising your technology strategies with your business goals, uncovering risks and implementing industry best practices.
  • vCIO Services: Our virtual Chief Information Officer (vCIO) offers strategic insights and ongoing analysis, providing top-tier guidance without the cost of a full-time executive.

In the process of establishing National PC as a Managed Services Provider, Leigh recognised a recurring client frustration: not knowing whom to call during technological failures. Responding to this, he expanded National PC to become an Internet Provider, Phone System provider, Managed Print Services and more. Clients can now transfer various services to us, typically saving money and benefiting from our 24×7 monitoring. We’ve eradicated the old blame game between providers, ensuring a seamless experience and allowing our clients to focus on what they do best.

At National PC, we’re not just about technology; we’re about aligning technology with business, providing comprehensive solutions, and building lasting relationships with our clients in Townsville and beyond.

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