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Remote
Support
Remote support is great way to quickly
resolve small issues or to provide you with
support in situations where an on-site visit
is not possible. Our remote support service
provides you with an affordable way to get
personalised service without an on-site
visit.
Remote Support allows our technician to see
and interact with your computer as if they were in front
your computer.
Yes, the program we ask you to run only allows Remote
Support
to occur on a single basis.
No, the connection is
only a once off request between your computer and our
technicians.
The program does not install
itself into your machine. So once we are finished your
computer is the same as before.
View this list to see
which services can be provided remotely.
Benefits of Remote Support?
How it Works?
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Call our Customer Service Centre
1300 733 672 to
obtain a 6-digit pin code and
provide payment details. |
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Enter the PIN code into the box
below |
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A qualified technician will
repair your computer remotely |
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A receipt for the work is
emailed out to you |
Frequently Asked Questions?
How safe is
it to connect to my computer?
We utilise a
256 bit encryption process, the same as
your bank or financial institution uses.
This makes the connection completely
safe and secure, and we can only access
your computer with your permission. You
will be able to see us control your
desktop and you may terminate the remote
session, on your end, at any time you
wish.
Can anyone
else see my files while you are
connected?
No - Our
software initiates a secure connection
for our technician only, meaning that no
one else will be able to connect to your
computer, or get access to your data
during, or after the work has been
completed.
What do I
need to have on my computer?
The more
important thing to have is a reasonable
internet connection which is of at least
broadband speed i.e. ADSL, ADSL2 or
cable internet access. The only other
thing you require is a web browser and a
credit card - we take care of the rest!
At the moment, this service is only
offered to Microsoft Windows based
systems, including Windows XP, Windows
Vista and Windows 7. If you are not sure
if you have a remote support ready
machine, please contact our office and
we would be more than willing to assist
you.
National PC Remote Support Service
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