|
National PC Proactive Support Plans are
designed to prevent problems from happening
in the first place, ensure that if problems
do occur the consequences are limited, allow
users to make the best use of the existing
systems, and provide maximum systems
reliability.
|
Features |
National PC Proactive Support Plans |
|
24 x 7 x
365 Monitoring |
 |
|
Remote
Support |
|
|
Scheduled
On-Site Maintenance |
|
|
Replacement Parts* |
|
|
Monthly
Free-Time |
|
|
First
Priority Scheduling |
|
|
After
Hours Support |
|
|
Monthly
Management Report |
|
|
Dedicated
Account Manager |
|
|
Discounted
Rates |
|
|
Disaster
Recovery Testing |
|
|
Technology
Audit and Advice |
|
|
Support Plan |
Scheduled Onsite Maintenance |
Monthly Free-Time |
|
Bronze |
2 hrs per
fortnight |
+ 1 hr per
month |
|
Silver |
2 hrs per
week |
+ 3 hrs
per month |
|
Gold |
3.5 hrs
per week |
+7 hrs per
month |
|
Monthly Free-Time
This time can be used for Onsite or
Remote support to provide additional
maintenance or tend to problems that
occur between visits |
Replacement Parts
When computer parts fail or are
faulty, these are replaced free of
charge (some conditions apply) |
|
Discounted Rates
For additional work outside of
Monthly Free-Time, a "Discounted
Rate" is available.
|
Scheduled Onsite Maintenance
An engineer will be at your premises
at regular times to perform the
Maintenance Program customised to
your business. During these visits
the engineer will also provide
support to users and address any
issues. |
Prevention is Better than Cure
Businesses
experiencing technology problems usually
call an engineer onsite to rectify the
problem. If this happens regularly,
businesses come to believe that their
systems are being looked after. What many
people don’t realise is that when a request
is made for an engineer to fix a problem,
that’s usually all they do.
A decision to
invest in preventative maintenance is
crucial. Maintenance on technology systems
achieves two important results.
1) Prevents
problems from occurring in the first place
2) Ensures
that if problems do occur, the consequences
are limited
Although savings in I.T. costs are
important, the real benefits of maintenance
come from reduced down-time. For each day
the computer systems are down, the cost to a
business is somewhere between $300 and $1200
per day per person (and that’s assuming that
no data is lost!). Given that a major
technology problem might take between 2 and
5 days to resolve and for un-maintained
systems, they are likely to occur more than
twice a year, a Support Plan is an extremely
worthwhile investment.
|
If
you'd like more information on
National PC's Proactive Support
Plans do not hesitate to contact one
of our consultants on 1300 733 672 |
|
